Process

Are you one of the 68%* of small business owners who feel like they have nobody to talk to about their business challenges. Because no one you know understands the pressures of running a business, and it feels unfair to burden family and friends with your problems… Or are you one of the 96%* of business owners keeping the stress of running a business bottled up.  

Then I can help you with the following support programme:  

🛠️ The Retail Reset: Coaching for Survival, Strategy & Sanity. Clarity & Control for Retailers. 

📦 What’s Included: A 90-day coaching programme to help stressed independent retail business owners go from firefighting to forward thinking. 

Here is what you get: 

  • 3 x 75-minute 1-to-1 coaching sessions (virtual) 
    One per month to create space to think, make confident decisions, and tackle your biggest stress points. 
  • Clarity Check-In Assessment 
    A short pre-programme assessment to focus your time and energy on what matters most: margin, mindset or people… 
  • SOS Support Between Sessions 
    Up to 2 x 15-min “Sanity Call” slots via phone or Zoom for real-time decision-making or mindset support. 
  • Weekly Focus Prompts via WhatsApp or Email 
    To keep you out of overwhelm and on track. 
  • A Custom Retail Reset Plan 
    A simple, flexible 1-page plan to stabilise your thinking, identify profit leaks, and decide what’s worth fixing, ditching or doubling down on. 

🎯 The Goal: 

Give you space to think, clarity on what to focus on and confidence to move forward without spinning out. 

This is not another masterclass, PDF download or airy fairy mindset chat. 
This is a personal, practical package designed for independent business owners with skin in the game. 

💷 Investment: 

£495 (or 3 x £165 monthly payments) 
That’s the cost of one staff shift per week that’s not delivering value due to underperformance. 


If you want to stay sharp and have a regular independent and confidential space to talk things through and discuss monthly challenges, along with actionable insights and accountability to keep you on track and motivated towards achieving your main objectives. This 🧭 Ongoing coaching offer sorts the bumps in the road. 

🎯 Stay Retail Focused: Coaching for Business Sanity. Focus & Control for Independent Retailers.

📦 What’s Included: A lightweight monthly coaching package designed to keep you grounded, focused and in control: month after month. 

✅ Here is what you get: 

  • 1 x 60-minute coaching session per month (virtual) 
    Get clear, get focused, and stay on track—whatever retail throws at you. 
  • Priority WhatsApp/Email support between sessions 
    For reality checks, decision support or when your head’s spinning. 
  • Quick Wins Tracker (shared doc or WhatsApp) 
    Log small wins, ideas, and stuck points to keep clarity flowing. 
  • Optional: Staff/Team Soundboard (add-on) 
    Use your session to plan team comms, delegate better or prep for difficult conversations. 

📌 Ideal For: 

  • Business owners who have completed the Retail Reset 
  • Retailers who need ongoing mental clarity and accountability 
  • Leaders who want to stay in control, not just react to the chaos
  • Owners who want Consistent, confidential support from someone who gets it 

Our appointments will be either on Teams, Zoom or face to face as agreed.  

💷 Pricing: 

  • £165/month 
    (Rolling month-to-month – no tie-ins, cancel anytime) 
  • 3-month prepay discount
    £445 for 3 sessions (Save £50) 

Payment can be made via Bank Transfer or Credit/Debit Card. All prices include VAT and a VAT invoice will be provided. 

Want to discuss further how we could work together? Please email me at karl@karlkelly.com to arrange a time to talk. 

*Research on small businesses conducted by BACP