I also provide retail consultancy for independent retailers, small chains, landlords, local authorities and business improvement districts (BIDs).
With over 35+ years of hands-on retail business ownership and leadership experience, I deliver practical, cost-effective strategies to help retail businesses and places prosper.
💡 How I can support:
- Retail Training & Workshops – Practical sessions to improve customer service, sales skills and team motivation.
- Business Growth & Profitability Support – Clear steps to increase footfall, boost sales and improve margins.
- High Street & Place Consultancy – Advising landlords, local authorities and BIDs on creating vibrant, sustainable retail environments.
- Online & Offline Integration – Helping retailers adapt to the evolving customer journey.
✅ What you get:
- Actionable, no-nonsense advice tailored to your business or location
- Tools to improve customer experience, retention and spend
- Guidance from real-world retail practice, experience and academic insight
🌟 Services Overview
I help people and businesses in retail succeed, through 1:1 coaching for business owners and leaders, consultancy and training workshops for retailers and places.
Whether you need headspace to lead with clarity, a plan to grow sales and profitability, or training to boost customer experience and team performance, I offer tailored solutions that deliver results in today’s fast-changing retail landscape.
Coaching is for the person.
Consultancy & Workshops are for the business.
Want to discuss further how we could work together? Please email me at karl@karlkelly.com to arrange a time to talk.
karlkelly.com 